COVID 19 | Response Statement

UPDATE 11 May 2020

For further updates, please visit

UPDATE 2 April 2020

We know that this is a worrying and uncertain time for everyone. Swan Housing Association wants to reassure you that the safety and wellbeing of the residents of Beechwood Village, our staff and contractors, is our priority. We have been working very hard to create the right responses to what is clearly a fast-moving situation and we have followed government advice on this issue to date and will continue to do so.

In light of advice issued by the Government, our construction sites are now temporarily closed. Any essential work has been carried out so that our sites are left in a safe, secure and watertight condition, so that we will be able to restart our work as soon Government advice supports this. Please note that we may be required to attend the site for any emergency works, so if you do see anyone present please do note be alarmed.

In the meanwhile, we are proactively working behind the scenes and continuing with the project so if you do have any queries regarding the site, please email Rhiannon Meredith on [email protected] or call 0300 303 2500

Our phone lines remain operational and will continue to be so, however please do bear with us, you might wait a bit longer than usual to speak to our teams.

We would like to take this opportunity to ask all customers to follow Government guidance around social distancing and to ensure that they are observing the latest restrictions, aside from essential key works at this difficult time. Remember, if you can, stay home and save lives.

UPDATE 23 March 2020

We are working hard to continue to support our residents during the current Coronavirus situation. The Government website is the best source for the latest advice – you can access this here.

For the latest l Swan response to the current world health situation, please visit our main website here where we will be posting up to date information.  You can also access information from Borough Council here.

Questions Mark on Yellow Background

Unfortunately there have been reports of people knocking on doors to say they are carrying out coronavirus tests on behalf of NHS/your surgery etc.

Please note, there are no such initiatives. If anybody knocks on your door that you do not know, please ignore them, if they are persistent, call the police. These are thieves trying to take advantage of vulnerable people.